FAQs

How do I register for MindStore Online?

How to register on the MindStore Online Website:

  • To create a MindStore Online account click on ‘Register Now’ at the top right corner of the page in a web browser.
  • Complete the form provided with accurate details and submit
  • You need to confirm your registration via email before you login
  • We will send a confirmation email to the email account you entered in the form. Please click the link in the email to complete the registration process
  • You can now access MindStore Online using your email address and password.

How to register from our App:

  • Click on the ‘Log In’ button in the settings menu.
  • You will be invited to enter your account details if you have already registered if not please follow the ‘New to MindStore Online? Register now’ link.
  • Complete the form provided with accurate details and submit.
  • You need to confirm your registration via email before you login.
  • We will send a confirmation email to the email account you entered in the form.
  • Please click the link in the email to complete the registration process.
  • You can now access MindStore Online using your email address and password.
    Please note. Programs cannot be purchased from within the App. You can only purchase them from within this website and they will then automatically sync to your App.

      How do I change my email address?

      1. Log-in to your account at the MindStore Online website
      2. Go to ‘My Account’ which is at the top right of each page.
      3. Enter the new email address you wish to associate with your MindStore Online account.
      4. Enter your password and click update account.

      Please note that you cannot change your email address from within the App and you must visit the MindStore Online website.

      How do I change my password?

      1. Log into your account at the MindStore Online website
      2. Go to ‘My Account’ which is at the top right of each page.
      3. In the form provided enter your current password and new password in the relevant boxes.
      4. Click update account to confirm the changes

      Please note that you cannot change your password from within the App and you must visit the MindStore Online website.

      How do I reset my password?

      If you have forgotten your password you can create a new one on the ‘Log in’ page either in the app or on the website.

      To reset your password on the website:

      1. Click on ‘Log In’ at the top right of any page on the MindStore Online website.
      2. Click on the ‘Forgotten Password?’ link.
      3. You will be sent a link to your registered email address which will allow you to reset your password.
      4. Your new password will be confirmed by email then you can use it to log-in.

      To reset your password in the App:

      1. Go into the settings menu and click the ‘Log In’ button.
      2. Click on the ‘Forgotten Password?’ link
      3. Enter the email address associated with your MindStore Online account and click ‘Submit’
      4. You will be sent a link to your registered email address which will allow you to reset your password.
      5. Your new password will be confirmed by email then you can use it to log-in.

      How do I unsubscribe from emails?

      To unsubscribe from promotional or informative emails sent to your account from MindStore Online click on the ‘Unsubscribe’ link at the bottom of the email we sent to you.

      We will still hold your email address to send you information relating to purchases on your account.