Privacy Policy

Mindstore International Limited are committed to protecting and respecting your privacy and for the purposes of the Data Protection Act 1998 (“the Act”), are the data controller.

This policy (together with our Terms and Conditions of Sale , Terms of Use and Cookie Policy, and any other documents referred to in this policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.mindstoreonline.com (“our site”) and/or using our App you are accepting and consenting to the practices described in this policy, except in relation to use of personal data for marketing purposes where we will not market to you unless you have informed us of your wish to receive such material. We may change this policy from time to time by updating this page. Where appropriate, we may email you to notify you of such changes. Nonetheless, you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8 December 2015.

What we collect

Information you may give to us:

·You may give us information about you by filling in forms on our site/App or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register with our site/App, place an order on our site, and when you report a problem with our site/App. The information you give us may include your name, address, e-mail address and phone number.

·You may provide personal information in your journals which are part of the digital programs which we make available via our site and App. Your journal is accessible via your account and is password protected. The journals are held by us on our secure server, however we cannot access these and such information is only accessible by you.

For the avoidance of doubt we do not collect your payment details. These are collected by our payment provider, who shall use this information to take payment for any of our programs.

Information we collect about you.

With regard to each of your visits to our site/App we may automatically collect the following information:

·technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

·information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

What we do with the information we gather?

We require this information to understand and meet your requirements and provide you with a better service, and in particular for the following reasons:

·To allow you to register with us with a view to purchasing products from us

·We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting. Again we will only do this if you give us permission to do so. If you no longer wish to receive our marketing emails, please let us know. You can do this by contacting us directly on mol@mindstore.com or by following the opt-out procedures which will be set out in each of our marketing communications.

·Internal record keeping

·To improve our products and services.

·We may use the information to customise the site/App according to your interests.

Disclosure of your personal information

We will not sell, distribute or lease your personal information to third parties unless: (i) we have your permission; (ii) are required by law to do so; (iii) all, or a substantial amount of, our assets are being, or have been, sold to a third party (which shall include prospective purchasers); and/or (iv) where necessary to enforce a term of our Privacy Policy, Cookie Policy, Terms of Use or Terms and Conditions of Sale.

Where we store your personal information

We shall store your personal information securely within the UK. At the moment we operate our business from the UK however if this changes and we operate our business from a country outside the EEA, we may use servers in that jurisdiction to store your personal information. We shall inform you if we decide to do this.By agreeing to this policy, you agree to us transferring your personal information outwith the EEA in such circumstances.Otherwise, we shall not transfer your personal information outwith the European Economic Area (EEA) without your consent.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect via our site/App.Nonetheless, unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site/App; any transmission is at your own risk.

Links to other websites

Our site may contain links to enable you to visit other websites of interest easily. However, you should note that we do not have any control over third party websites.Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please write to: MindStore International Ltd, 28-30 North Street, Dalry, Ayrshire KA24 5DW.

Accurate Information

If you believe that any personal information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Statement: www.mindstoreonline.com

Our website uses cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. For further information on our use of cookies, please read our Cookie Policy below:

Cookie Policy

A cookie is a small file of letters and numbers that we store on your browser, mobile application or the hard drive of your computer if you agree. We explain below the types of cookies we use on our website and applications (“platforms”) and why we use them. By continuing to use our platforms or clicking on ‘Accept’, we shall assume you are happy with our use of cookies. If you don’t like our use of cookies, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our platforms.

We use the following cookies:

Strictly necessary cookies (also known as ‘session’ cookies). These are cookies that are required for the operation of our platforms. They include, for example, cookies that enable you to use the shopping cart, or log-on to your account. These are temporary and will disappear once you close your browser.

Analytical/performance cookies (also known as ‘traffic log’ cookies). They allow us to recognise and count the number of visitors and to see how visitors move around our platforms when they are using it. We use these cookies (which may include a mix of ‘session’ or ‘persistent’ cookies) to compile anonymous, statistical information that allow us to understand user behaviour across our website. This helps us to improve the way our platforms works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies (also known as ‘persistent’ or ‘permanent’ cookies). These are used to recognise you when you return to our platforms. This enables us to personalise our content for you, e.g. greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our platforms more relevant to your interests.

Copyright Notice

This website and App. and its content is copyright of MindStore International Ltd – © MindStore International Ltd 2015. All rights reserved.